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Em client activation key2/1/2024 Marg is an industry professional with over 30 years of experience, in a mixture of roles and venues across the hospitality sector. Marg Main is the founder of Turning Tables,a hospitality training and coaching business focused on helping business owners nationwide to retain, develop and grow their teams. Take-outs and take-ups from the workshop.The customer experience jigsaw puzzle – the beginning, middle and end.The Heart of Hospitality – key factors that create a WOW guest experience.How can you create the best customer experience from the beginning, middle and end? How would you describe hospitality and what does it mean to you? In this webinar, Marg strips hospitality service down to the basic fundamentals. Running time: 1 hour, 15mins Presented by Marg Main, Turning Tables Helpline is a RA service connecting members with our in-house professionals who offer guidance and support on a range of business and employment queries.īack to basics: The heart of hospitality (Leadership launchpad) In this session Aynaz runs through the process of restructuring:Īynaz Nowparvar is the team leader for the Restaurant Association’s Helpline, a team of legally trained experts. Redundancy can very generally be defined as: “When an employee’s position is superfluous to the needs of the employer.” The emphasis in this definition is on the ‘position’, and not the ‘person’. Even in this distressing environment of significant financial pressure and uncertainty, a restructure is still a last resort measure with a complex process to undertake. Restructures and Temporary Variations are a difficult and risky process at the best of times. Join the Restaurant Association’s Helpline team as they run through the overarching employment obligations and processes. Running time: 30mins Presented by Aynaz Nowparvar, RA Helpline team leader
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